Exchange Policy
We offer exchanges for: Wrong size Wrong color Defective or damaged items If the replacement item is unavailable, we will issue a refund.
1. Damaged or Defective Items
If an order arrives damaged or faulty: Report it within 48 hours of delivery Provide clear photos/videos of the issue We will replace the item at no extra cost or offer a refund.
2. Return Shipping Costs
For change-of-mind returns, the customer covers return shipping For wrong, damaged, or defective products, we cover return shipping
3. How to Request a Return
To start a return, contact us at: 📧 helpdesk@Kafinixventures.co.uk Please include: Order number Reason for return Photos (for damaged items) Our team will respond within 24–48 hours with instructions.
4. Late or Missing Refunds
If you haven’t received a refund: Check your bank account Contact your card provider Contact us if the issue persists
5. Policy Changes
We may update this policy from time to time. Any changes will be posted here with a new effective date.
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